EVE PENA
evepena@gmail.com



EDUCATION:
- B.A., International Relations, San Francisco State University, May 2006
- Certificate, Simple Steps Business Management, Women's Initiative, July 2005

EMPLOYMENT HISTORY:
Youth Guidance Center Improvement Committee
Programs Liaison - Early Morning Study Academy (EMSA) GED+ School, July 2009-Current
- Lead in maintaining Contract Management System (CMS) database for two programs, Early Morning Study Academy (EMSA) and BT Express Community Service Program
- Manage the integrity of data so that it may be shared as well as used for analysis
- Provided high level of service using English and Spanish languages when needed
- Produce thorough and accurate reports for the network of providers: San Francisco Unified School District, Juvenile Probation Department, Probation Officers, Community Agencies, Case Managers, Group Homes, Traffic Court, youth and their families
- Supervise youth and adult interns when needed reporting from different programs such as NDEP and Project 20
- Participate in outreach events to promote the agency and array of programs and services
- Update and increase web presence of agency

Hispanic Scholarship Fund
Programs Assistant - College Scholarship Program. January 2007-March 2009
- Assisted in the administration of scholarship programs through processing scholarship applications, awarding and disbursement process
- Served as primary point of contact for students, parents and school administrators
- Provided high level of customer service via inbound and outbound phone calls and emails using English and Spanish languages
- Effectively acted as a problem solver in dealing with challenging customer service situations
- Developed and maintained management system for all incoming and outgoing correspondence
- Responsible for data entry and verifying the accuracy of data
- Promoted the availability of scholarship programs to students via college and career fairs throughout the Bay Area and other states; Coordinate travel and booth logistics
- Increased recruitment of scholarship application evaluators by 27%
- Successfully managed 12 scholarship programs totaling $295,950.00
- Responsible for updating website content and maintaining program database

EP415 Advertising
Creator and Administrator, August 2005-Current
- Developed and run online start-up business www.evepena.com
- Responsible for all aspects of production: Marketing; Networking; Promoting; Literature Writing & Editing; Accounting; Website Creation & Maintenance; HTML Coding; Customer Service; Pricing; Research; Record Keeping; Financial Management; Time Management; and Creation of Product for Clients
- Created advertising campaigns for Bay Area businesses such as Puerta Cleaning Services, Extra Care Auto Repair, Horacio Handyman, Vado Cleaning, Bearly Worn Children's Resale Store, Osborne Transportation, World of Braids, I & A Peninsula Cleaning, A Darling D'Zign Jewelry, Nurturing Spa for Wellness, and Bay Area organizations like the Cesar Chavez Parade Committee (pro bono), and real estate advertising for the Urista Family
- Created websites for Puerta Cleaning Services, A Darling D'Zign Jewelry, Women of the World Exchange (pro bono), and EP415 Advertising

S.F. Juvenile Probation Department
Intern for Probation Officer Maria Luisa Perez, October 2006-November 2006
- Assisted in client intake, file maintenance, unit visits and visits off-site for client follow up
- Worked on referrals for youth who were alleged to be beyond parental control, who were alleged to have committed a crime, or were wards of the court
- Handled confidential information and generated legal reports for presentation to the Superior Court, Juvenile Division, for the City and County of San Francisco

S.F. Hispanic Chamber of Commerce
Electronic Newsletter Intern, September 2005-January 2006
- Produced the agency's electronic newsletter on a weekly basis
- Operated Dreamweaver software and basic HTML coding to ensure consistency in formatting with the newsletter and agency's website
- Assisted in compiling and editing content information
- Volunteered in additional agency sponsored events for networking and newsletter content resources

Trinity Management Services
Weekend Receptionist, May 2005-May 2006
- Opened the office according to procedure and prepared reports of all vacant units using AMSI for daily distribution to leasing agents
- Solely responsible for processing all incoming phone calls on a multi-line phone without exceeding two rings and ensuring that all previous night messages obtained from the phone service were handled or transferred to the appropriate personnel
- Coordinated listing viewings with leasing agents and potential clients to ensure enough time for travel and viewing
- Greeted and assisted all visitors with rent payments, notices, lease signings, move in packages, appointment bookings, open house listings, and tenancy termination
- Served as liaison between potential clients, current tenants, outside vendors, leasing agents, property managers, and interoffice departments
- Increased interest in the company's property portfolio by creating Craigslist ad postings using HTML

World Savvy
World Affairs Challenge Intern, August 2004-March 2005
- Provided assistance with fundraising, grant writing, and in-kind donation gathering from local nonprofits, businesses, elected officials, schools, and community members for the World Affairs Challenge competition
- Served as a presenter to students and school administrators throughout the Bay Area to recruit their involvement in the World Affairs Challenge
- Aided in the production of the 3rd Annual World Affairs Challenge academic competition

Wells Fargo Bank
Merchant Teller, May 2002-July 2004
- Responsible for accurately executing financial transactions for merchants and the general public
- Provided account consultations and identified customer needs in Spanish and English to effectively refer bank products and services
- Delivered outstanding customer service with attention to detail and dedication for excellence

SKILLS PROFILE:
- Programming: HTML
- Web Development: Adobe Photoshop, Dreamweaver
- Operating Systems: Windows, Mac OS
- Software: Advanced knowledge of MS Office
- Database knowledge in: Contract Management System (CMS), Property Management Software (AMSI), Online Application Management System (OAMS), Raiser's Edge, Lexus Nexus, and online resources
- Hardware: Modems, CD/DVD Rom, Video, Sound, External Hard drives, MP3 players, General Office Equipment
- Fluent in Spanish -- written skills and oral proficiency
- Capacity to effectively work independently and as part of a team
- Strong capacity to prioritize and work in fast-paced settings and multi-cultural environments
- Valid California driver's license and clean driving record

AWARDS:
Certificate of Special Congressional Recognition from the U.S. House of Representatives for participation with Women's Initiative